Frequently Asked Questions
Everything you need to know about our specialty roasts and delivery.
How soon will my coffee be shipped after roasting?
To ensure maximum freshness, we roast in small batches and ship all orders within 24 to 48 hours of roasting.
Do you offer whole bean or ground coffee?
We offer both! You can select 'Whole Bean' for maximum flavor longevity or choose from various grind sizes tailored for Espresso, Drip, or French Press.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns. However, if there is an issue with your order or you are unsatisfied, please contact us within 14 days for a resolution.
Where do you source your coffee beans?
We partner directly with sustainable farms and cooperatives across the coffee belt, focusing on ethical sourcing and high-scoring specialty grade beans.
How should I store my coffee to keep it fresh?
We recommend storing your beans in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture can compromise the delicate flavor profiles.
Do you offer international shipping?
Yes, we ship our specialty roasts worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.