Returns & Exchanges
At Special Guests Coffee, we want you to love every brew; due to the perishable nature of coffee beans, we offer returns on gear and replacements or credits for any quality-related issues with your roast.
Contact Support
Email our support team within 14 days of receiving your order with your order number and a brief explanation of the issue.
Provide Documentation
For damaged goods or quality concerns, please attach a clear photo of the packaging and the product batch code found on the bag.
Ship Items Back
For non-perishable equipment, we will provide a return shipping label; ensure the item is in its original, unopened packaging.
Receive Refund or Credit
Once your return is processed, we will issue a full refund to your original payment method or apply a store credit for your next bag of beans.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing